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dc.contributor.authorVilli, Bilge
dc.contributor.authorKoç, Erdoğan
dc.date.accessioned2019-08-06T07:28:41Z
dc.date.available2019-08-06T07:28:41Z
dc.date.issued2018en_US
dc.identifier.issn1936-8623
dc.identifier.issn1936-8631
dc.identifier.urihttps://doi.org/10.1080/19368623.2017.1329046
dc.identifier.urihttps://hdl.handle.net/20.500.12462/5849
dc.descriptionVilli, Bilge (Balikesir Author)en_US
dc.description.abstractThis study aims to explore how hotel customers in Turkey respond to service failures when the service personnel they interact with are attractive or not. Based on 239 scenario-based surveys, it is established that customers are positively influenced by the attractiveness of service personnel. The findings point out that there are marked differences in terms of the type of service failure experience and hotel customers' gender, income, and the level of education. The study has important theoretical and practical implications.en_US
dc.language.isoengen_US
dc.publisherRoutledge Journalsen_US
dc.relation.isversionof10.1080/19368623.2017.1329046en_US
dc.rightsinfo:eu-repo/semantics/embargoedAccessen_US
dc.subjectAppearanceen_US
dc.subjectAttractivenessen_US
dc.subjectAttractivityen_US
dc.subjectLookismen_US
dc.subjectService Failureen_US
dc.titleEmployee attractiveness and customers' service failure perceptionsen_US
dc.typearticleen_US
dc.relation.journalJournal of Hospitality Marketing & Managementen_US
dc.contributor.departmentSındırgı Meslek Yüksekokuluen_US
dc.contributor.authorID0000-0002-1175-2043en_US
dc.identifier.volume27en_US
dc.identifier.issue1en_US
dc.identifier.startpage41en_US
dc.identifier.endpage60en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US


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